Table of Contents
1Introduction & Scope 2Data We Collect 3Purpose of Data Use 4Data Sharing 5Security & Encryption 6Cookies & Tracking Technologies 7Your Rights as a Member 8Data Storage & Retention 9Privacy Policy Changes 10Contact UsThis Privacy Policy explains how 88 Malaysian ("we", "Platform") collect, use, store, and protect your personal information when you use our services — whether through our website, mobile app, or any other platform channel we provide. We are committed to managing your data responsibly, transparently, and in compliance with applicable data protection laws in Malaysia.
1. Introduction & Scope of This Privacy Policy
This Privacy Policy applies to all individuals who register, use, or interact with the 88 Malaysian platform — including website visitors who have not yet registered. It covers all data collected through our official website, iOS and Android mobile apps, and our customer support channels.
We recognise that privacy is a fundamental right that must be respected. In handling your personal data, 88 malaysian upholds the following principles: minimal and purposeful data collection, transparency in use, secure storage, and respect for your rights as the data owner.
2. Personal Data We Collect
88 Malaysian collects various categories of personal data depending on your level of interaction with the platform. Below is a detailed overview of the data we may collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Registration, KYC |
| Contact Information | Email address, phone number, mailing address | Registration, account profile |
| Financial Information | Bank account number, deposit/withdrawal transaction records | In-platform transactions |
| Gaming Data | Game history, betting, wins, and losses | Automated platform activity |
| Technical Data | IP address, device type, operating system, web browser | Automated system logs |
| KYC Documents | MyKad copy, identity verification selfie | Account verification process |
2.1 Data We Do Not Collect
88 Malaysian does not collect sensitive information such as biometric data, health data, or full credit/debit card details. For financial transactions, we only retain information necessary for payment processing and legal compliance.
3. Purposes of Personal Data Use
We only use your personal data for legitimate, specific purposes that have been made known to you. The following are the primary purposes for which your data is used on the 88 malaysian platform:
- Account management: To create, maintain, and manage your account, including the identity verification (KYC) process and activation of platform features.
- Transaction processing: To process deposits, withdrawals, and all financial transactions on the platform securely and accurately.
- Platform security: To detect and prevent fraud, hacking, unauthorized account use, and other suspicious activities that could harm you or the platform.
- Customer support: To provide technical assistance, resolve disputes, and respond to your inquiries accurately and effectively.
- Legal compliance: To fulfill legal obligations, including anti-money laundering (AML) reporting requirements and financial regulatory compliance.
- Service improvement: To analyze platform usage patterns for the purpose of improving user experience — in aggregate data form only, with no individual identification.
- Important communications: To send important notices related to your account, security, or changes to terms that require your attention.
4. Sharing Data with Third Parties
88 Malaysian does not sell, rent, or trade your personal data to third parties for marketing purposes. However, under certain limited circumstances, we may share necessary information with the following parties:
4.1 Trusted Service Providers
We work with third-party service providers that help us operate the platform — including payment processors, cloud services, and customer support platforms. All providers are bound by strict data protection agreements and may only use your data for purposes we direct.
4.2 Legal Requirements
We may disclose your personal data to government authorities, regulatory bodies, or courts when required by Malaysian law or a valid court order. In such cases, we will notify you as soon as reasonably possible unless prohibited by law.
5. Data Security & Encryption
The security of your data is the absolute top priority for 88 malaysian. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse.
5.1 Technical Security Measures
- 256-bit SSL encryption: All communications between your device and 88 malaysian servers are encrypted using the latest TLS protocol — ensuring no data can be intercepted during transmission.
- Data-at-rest encryption: Sensitive data stored in our databases is encrypted using industry standards, including KYC information and financial transaction records.
- Two-factor authentication (2FA): The 2FA feature is available and encouraged for all accounts to add an extra layer of security to the login process.
- 24/7 security monitoring: Our security team monitors platform activity around the clock to detect and respond swiftly to any threats.
- Regular security audits: The 88 malaysian platform undergoes regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.
6. Cookies & Tracking Technologies
The 88 malaysian platform uses cookies and similar tracking technologies to enhance your experience, ensure smooth platform functionality, and understand how you interact with our website.
6.1 Types of Cookies Used
- Essential cookies: Required for core platform functions such as login session authentication, security, and basic preferences. These cookies cannot be disabled.
- Performance cookies: Helps us understand how pages are visited and used, enabling us to improve website performance. Data is collected in aggregate form without identifying individuals.
- Functional cookies: Stores your preferences such as language, region, and display settings so you do not need to reconfigure them on every visit.
6.2 Managing Cookies
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality and your gaming experience.
7. Your Rights as a Data Owner
As a 88 malaysian member and owner of your personal data, you have the following rights, which we fully respect and support:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data in our records.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You have the right to object to the processing of your data for specific purposes, particularly direct marketing.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another service.
Right to Restriction
You may request a restriction on the processing of your data under certain circumstances while a dispute or review is in progress.
8. Data Storage & Retention Period
88 Malaysian retains your personal data for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. Our core principle is to never store data longer than necessary.
8.1 Specific Retention Periods
- Active account records: Retained for the duration of the active account plus 7 years after account closure, in line with financial compliance requirements.
- Financial transaction records: Retained for a minimum of 7 years as required by Malaysia's anti-money laundering regulations.
- KYC documents: Retained for the duration of the active account plus 5 years after closure, for audit and compliance purposes.
- Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
- Technical data and system logs: Retained for a maximum of 12 months in a format usable for security analysis.
Once the retention period expires, data will be securely deleted or anonymized using procedures that ensure it cannot be recovered or re-identified.
9. Changes to This Privacy Policy
88 Malaysian reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. We are committed to notifying you of any material changes in a clear and timely manner.
When there are significant changes to this Privacy Policy, we will notify you through one or more of the following methods: a prominent notice on the platform homepage, an email to your registered address, or an in-app notification. The latest update date is always displayed at the top of this document.
10. Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the 88 malaysian team is ready to assist you at any time.
You can reach us via the live chat available within our platform and app — our Malay-speaking customer support team is on duty 24 hours a day, 7 days a week. For privacy-related enquiries that require document review or data rights processing, please indicate that it is a "Privacy Policy" enquiry so your request can be directed to the right team promptly.
For complaints that cannot be resolved through our support channels, you have the right to escalate the matter to the relevant data protection regulatory authority in Malaysia.